ONLINE PRIVACY POLICY AGREEMENT
 
Let's Go CNG, Llc , (Let's Go CNG), is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Let's Go CNG, Llc of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards. 

 

THEREFORE, this Privacy Policy Agreement shall apply to Let's Go CNG, Llc , and thus it shall govern any and all data collection and usage thereof. Through the use of www.letsgocng.com you are herein consenting to the following data procedures expressed within this agreement.


Collection of Information:

This website collects various types of information, such as:

• Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested. 

• Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.   

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.   We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service.  It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

 

Use of Information Collected:

Let's Go CNG, Llc may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.letsgocng.com . Let's Go CNG, Llc may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
 
Let's Go CNG, Llc does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.
 
Let's Go CNG, Llc may deem it necessary to follow websites and/or pages that our users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public.
 
Let's Go CNG, Llc may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:
 
• Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Let's Go CNG, Llc and/or our website;
 
• Maintain, safeguard and/or preserve all the rights and/or property of Let's Go CNG, Llc ; and
 
• Perform under demanding conditions in an effort to safeguard the personal safety of users of www.letsgocng.com and/or the general public.
 
Children Under Age of 13:

Let's Go CNG, Llc does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
 
Unsubscribe or Opt-Out:

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to sales@letsgocng.com. If you wish to unsubscribe or optout from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.


Links to Other Web Sites:

Our website does contain links to affiliate and other websites. Let's Go CNG, Llc does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.
 
Security:

Let's Go CNG, Llc shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.
 
The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.


Changes to Privacy Policy Agreement:
Let's Go CNG, Llc reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at www.letsgocng.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Let's Go CNG, Llc decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.
 

Acceptance of Terms:

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

 

How to Contact Us:

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.
Email: sales@letsgocng.com
Telephone Number: 405-677-5400
Mailing Address:      Let's Go CNG, Llc      1211 SE 29th St      Oklahoma City, Oklahoma 73129

Payment, Refund & Shipping

Accepted Methods of Payment:
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Cash On Delivery 

Credit Card Charges:
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Mailing Address For Check/Money Order:

     Let's Go CNG, llc
     Returns Department Tracking # 
     1211 SE 29th Street
     Oklahoma City, OK  73129

 

Shipping Policy:

All orders are shipped within 72 hours Monday - Friday 9am - 4pm.

The following carriers deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking:

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates:

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders: 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order.

Returns:

In order to be eligible for a refund, all returns must be postmarked within 14 calendar days of purchase date. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange. To return an item, please email customer service at sales@letsgocng.com to obtain a Return Merchandise Authorization (RMA) number.  The product must be in the same condition that you received it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to email our customer support team at sales@letsgocng.com or call 405-677-5400.  Only regular priced items may be refunded. Sale items are non-refundable.  Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Exchanges:

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 405-677-5400 with details of the product and the defect.  Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Restocking Fee:

We will issue a refund/credit if you are not satisfied with your purchase and notify us within 14 days of product receipt. It must be returned in the original packaging and in salable condition. Returned product is subject to a 20% restocking charge, 25% on replacement parts and 30% on special ordered parts) and must be returned freight prepaid. 

Shipping Returns:

Place the item securely in its original packaging, include your proof of purchase/and the return RMA number provided, and mail your return to:

Let’s Go CNG, llc - 1211 SE 29th Street, Oklahoma City, OK  73129

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.


12/26/2018

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